Returns
At Ocean Queens, your comfort and happiness mean the world to us.
If your order isn’t exactly what you dreamed of, no worries. We’ll make it
right together.
You can return your items within 30 days of purchase. Simple,
easy, and stress-free.
Want a different size or product?
Simply place a new order at oceanqueens.com.
How to return in 3 easy steps:
- Enter your order number & postal/zip code.
- Select the product you want to return and tell us why.
- Create your return label, print it, and drop it off, done!
Other questions?
Need more help or have a special request?
Email us anytime: customerservice@oceanqueens.com
Or check our FAQ page for quick answers.
We’re happy to assist you!
Need to return something?
Before you send your item back, we’d love one last chance to help you out. Sometimes, it's just a matter of a small tip or trick!
For example: Having trouble putting it on? With the Quick Guide it will be a breeze.
Quick Guide How to Put On Your Mermaid Tail
- Sit by the edge of the pool.
- Slide the black monofin into the bottom opening of the mermaid tail.
- Gently pull the tail fabric over each point of the monofin.
- Pull the top of the tail over the monofin’s two foot openings.
- Wet the monofin and your feet — it makes slipping in much easier!
- Slide your feet into the monofin (tip: it might be tight the first time, especially for shoe size 37, but it will mold perfectly to your feet).
- Pull the tail up to your knees, then step into the water and pull it up to you waist.
Still not the perfect fit? No problem at all.
Important tip:
It’s easier and faster to return your item for a refund and place a new order for the right size.
Exchanges take longer in our system and we want you splashing around happily as soon as possible!
Refund Policy
30 Days
You have at least 30 days to return the mermaid tail. But if you need a little longer, that is no problem - as long as the product is unused. You can always fit the mermaid tail and contact us if you have a question. But if you swim with it, it can no longer be sold to another customer. In that case we cannot accept the return.
Better to return than to exchange
Exchanging is much more complicated for our process than returning. If you want a different size, we would like to ask you to return everything for money back. And then just order the right size in the shop. That is faster for you and easier for us.
Return fee
Shipping from across Europe back to the Netherlands differs in cost. For neighbouring countries it is free to return. For other EU countries with higher costs we need to charge half of the cost to you. For Non-EU countries all return costs are at your own expense.