Frequently asked questions

At Ocean Queens, we help you make your dreams come true, especially when they take you to a fairytale underwater world! We make special mermaid tails and accessories of European top quality, so that you shine every time with items that last.

Our tails are made of strong materials and sparkle with beautiful colors when you swim. We design them with love and care, because you should feel special in the water. An Ocean Queens tail gives you something special and reliable in your hands.

Only for real Ocean Queens
Whether you are just starting out or are already a real mermaid, at Ocean Queens you will find everything for a special underwater adventure. Dive into the enchantment with us and discover what it is to be a real Ocean Queen!

First, choose the right mermaid tail based on the largest pants size you currently wear. Waist size takes precedence over pants length. The tail should not sag during mermaid swimming. The material is highly elastic, so there is considerable stretch in the length. The tail is uniform below the knee but varies in length and hip width.

Consult our size chart.

Mermaid Tails for Children
Children’s tails differ in both length and hip width. When moving up a size, the tail increases by 5 cm in length and 3 cm in width.

Mermaid Tails for Teens and Adults
Tails for teens and adults all have the same length. The difference lies only in the hip width. It increases by a few centimeters with each size up.

When selecting the right tail, follow the pants size you are currently wearing. Waist size takes precedence over the length of your pants.

When browsing the internet, you may notice a wide range of prices for mermaid tails. You might wonder what the differences are between all these tails, especially since the cheaper ones often look the same as the tails from Mermaid Party in the pictures. Here are three important factors to consider:

1. Is the mermaid tail offered with or without a monofin?

To swim like a mermaid, you always need two things: a mermaid tail and a monofin in which both feet make a flipper movement. Usually, these are offered together for one price. However, some sellers attract your attention with a low price, but often the monofin is not included. If you need to purchase the monofin separately, it often ends up being more expensive than buying the complete set.

2. What is the quality of the mermaid tail?

For the tail, the thickness of the "swimsuit fabric" and the strength of the seam are crucial. These factors determine how long the tail can be used. You don't want the seam to come undone after just a few swims. Cheap tails priced at €30-40 are made from very thin fabric that can easily get a hole when touched by a stone.

Applying a protective glossy layer helps prevent holes from forming quickly. The two points of the tail experience a lot of pressure during swimming. We protect these vulnerable spots with plastic covers, also known as "tail tips." Cheap tails do not have tail tips.

The quality of the monofin also varies significantly. Many children complain that the monofin slips off during swimming. How well are the feet secured in the monofin? We use monofins with foot pockets. Each foot has its own pocket, and the entire foot is surrounded by neoprene, preventing it from slipping out.

3. How sturdy is the plastic plate?

The sturdier it is, the better it transfers the power of your movement to the water, allowing you to swim faster.

Check out our detailed video where we explain more about the quality of our products.

No, because they are different in size.

The pink goggles are suitable for kids and the blue goggles are suitable for teenagers and adults.

That is why we only supply the pink goggles with the children's mermaid tails, and the blue goggles only with the teen and adult mermaid tails.

Unfortunately, it's not possible to try on the tails in person. We operate from a logistics center where fittings are not available. However, we're happy to help you choose the right size—just email or call us for advice.

If the size isn’t quite right, returning the tail is simple and free. You can also opt to order two sizes and return the one that doesn’t fit. The choice is yours!

1. Slide the Monofin In: Insert the black monofin with the heel into the opening of the mermaid tail.
2. Position the Monofin: Place the monofin vertically on a table.
3. Bend the Monofin: Press down on the monofin to bend it. It is designed to be flexible and will not break.
4. Pull the Tail Over: While bending the monofin, pull the plastic cap at the tip of the mermaid tail. Stretch the tip of the tail over the tip of the monofin.
5. Secure the Other End: Turn the tail and pull the second tip of the tail over the other end of the monofin.
6. Keep the Monofin in Place: We recommend keeping the monofin in the tail to prevent stretching.

1. Prepare to Enter: Sit at the edge of the pool.
2. Insert the Monofin: Slide the black monofin from underneath into the opening of the mermaid tail. Gently pull the tip of the tail over the tip of the monofin, and then do the same for the other tip.
3. Position the Tail: Pull the top of the mermaid tail up over the two foot openings of the monofin.
4. Wet the Tail and Monofin: Make both the monofin and your feet wet in the pool to help your feet slide in more easily.
5. Put On the Tail: Slide your feet into the monofin. The first time putting it on, especially for shoe size 37, can be tricky. The fin will adjust to your foot over time. It’s also better if each child uses their own fin.
6. Pull Up the Tail: Pull the tail up to your knees, then enter the water and pull the tail up to your waist.
7. Removing the Tail: It’s best to remove the tail in shallow water to avoid scraping it against stones outside the pool. This will help keep the mermaid tail in good condition.

We ship from the Netherlands. Shipping costs vary per country. When you order for an amount of €20 and above, the following shipping costs apply:

• Netherlands €0
• Belgium €0
• Germany €0
• Austria €2.95
• France €2.95
• Other EU countries €3.95 - 6.95 - see rate on check out page

If your order value is below €20, we will add €6,95 to your bill for shipping costs.

Our shipments take place from Monday morning until Friday 4:00 PM. An order placed on Saturday and Sunday will therefore be shipped on Monday.

We ship from the Netherlands. Delivery depends on the country. As a rule, the following applies:

• Netherlands 1 working day
• Belgium 1 working day
• Germany 2-3 working days
• Austria 2-3 working days
• France 2-4 working days
• Denmark 2-4 working days
• Other countries 3-10 working days

Please note: an order placed on Saturday or Sunday will be shipped on Monday.

You can return up to 30 days from your purchase. That gives you enough time to carefully try the product.

We work from the Netherlands. The costs of returns are:

• Netherlands €0
• Belgium €0
• Germany €0
• Austria €4.95
• France €4.95
• Denmark €4.95
• Other countries €9.95

You go to our returns website to easily create a shipping label: https://oceanqueens.com/pages/returns

From the moment you hand it in at the post, it may take up to 2 weeks for your return to be processed. If you want to exchange size, it is much faster to place a new order right away.

We will only refund the amount of the products. If you paid shipping costs in you order, please note that these will not be refunded. We shipped the goods to you and incurred those costs.

Don't panic. As long as the product has only been tried on and has no signs of wear, we can still send it to another customer. In this case you may return even after 30 days have passed. But you will have to pay for your return shipping fee yourself at the post office.

How does it work? Send your return with our picklist or order details to us and indicate whether you want your money back or want to exchange.

Ocean Queens
Europaweg 22
9636 HT Zuidbroek
The Netherlands

Customer Service is Our Top Priority!

Need size advice or want to exchange a tail for a different size? We’re available every day until 9:00 PM.

You can reach us:

• Via the purple LiveChat button at the bottom of the screen
• By email: customerservice@oceanqueens.com
• By phone: 00-31 85-3038437

We’re here to help with any questions and always strive to find a good solution for any issues.

Ocean Queens offers a 12 month warranty on manufacturing defects.
Making mermaid tails involves human workmanship, and mistakes can happen. We address these promptly and carefully. We’ve noticed that other suppliers may not offer the same level of service, which often reflects the quality they provide.

Returns
You can use our return service. Instructions are included on the pick list in your package. After filling out the Reference Number and your postal code, you’ll receive a return label to send the package back to us. Use our return service by clicking this link: https://www.returnform.com/oceanqueens

Mermaid swimming requires both technique and strength, similar to the butterfly stroke. It is highly recommended to take a few mermaid swimming lessons at a pool for proper training.

Follow these safety guidelines from the Dutch Food and Consumer Product Safety Authority (NVWA) for mermaid swimming:

• Swimming Certification: This product is only suitable for individuals who have at least swimming diplomas A and B.
• Supervision: Always swim with a mermaid tail under supervision.
• Practice in Shallow Water: Practice putting on and taking off the mermaid tail in shallow water.
• Practice Swimming: Practice swimming with the mermaid tail in shallow water.
• Avoid Unsafe Conditions: Do not swim in currents or water with waves.